We hope that our products can be a wonderful thing in your life, and are willing to back that up with a Satisfaction Guarantee.
If you have any trouble assembling your furniture please let us know.
If for any reason it arrives with broken or missing parts, we will send you replacements -- free of charge!
If you are not happy with the product, you can return it. Please see our returns & replacements for details.
5 - Year warranty
Our goal is to make safe furniture for you , your family, and the earth. We’re using durable, safe pieces that are meant to last. With normal wear, our furniture should endure for 5 years.
"Bilauf" warranty the craftsmanship and materials of the products up to 5 years from the initial date of purchase through our shop or authorized re-sellers.
These Limited Warranties cover:
- damages due normal wear or during shipping
- replacement of defective parts
These Limited Warranties do not cover:
- damages resulting from improper use or abuse,
- damages resulting from improper or unapproved cleaning methods,
- damages resulting from exposure to sunlight, any liquid, household humidity,
- damages or defects caused by use of chemical treatments or protective coatings on the finish,
- damages resulting from any alteration in the original parts of the products
These Limited Warranties are non-transferable. These are only given to the original purchaser, subject to all the terms and conditions above.